Terms and Conditions:

OUR GUARANTEE

We at Hamilton’s value your business greatly. It is our mission to keep customers for many years to come by continuing to exceed product quality and service expectations. Hamilton’s guarantees materials and workmanship on all merchandise.

PRODUCTION SCHEDULE

All of our costumes are made to order, and we do not stock any inventory.  Current estimated production of regular orders is approximately 10-15 business days from the order date.  As our order volume fluctuates throughout the year, our manufacturing time varies to reflect that.  Please contact Customer Service for the current production date, or if you require the costumes with a quicker turnaround time.  Estimated production of custom art projects varies, depending on the design request and process. Hamilton’s does not guarantee production times on custom garments due to the variable conditions in custom manufacturing and decorating. PLEASE NOTE: NO CHANGES* can be made to an order once it has been confirmed and received. *Changes refers to names, sizes, quantities, additions and deletions.  Any order cancellations must be completed no more than 24 hours after the order has been placed. If you would still like to cancel after 24 hours, you will lose the deposit (50%) and the garment(s) will be considered abandoned.

ARTWORK

The customer assumes full responsibility once the proof is approved. Colors will be printed as close to the proof as possible. Graphics will be sized according to industry standards. The proof represents a digital version of the artwork. A digital proof is an on-screen representation of your artwork files not the actual printed garment. It is intended for viewing purposes only. Print colors may change 3-5% depending on the color setting of your monitor as well as the type of fabric being printed. Please note that when using various printing methods such as sublimation and discharge of water based inks, print colors may change up to 10%. Production times begin once the artwork and sample have been approved.   Changes to any custom artwork or additional requests for new artwork after order placement, will delay the start of production and the subsequent estimated delivery date.

NON-EXCLUSIVITY

All customer's artwork and designs are custom designed with the intention of creating unique and distinctive apparel. However, Hamilton’s does not promise or guarantee exclusivity of design to any customer.

Hamilton's owns both the copyright in the artwork, and the physical artwork. Ownership of the copyright is an intellectual property right of Hamilton's. A sale of the physical artwork or print does not transfer the copyright in the artwork. In other words, although the client may "own" a print of art, the company who created the works owns the copyright, including all ways in which that artwork is represented (photos, videos, ads, logos, branding etc).

Custom art fees and or color change fees do not permit exclusivity. Custom art and color change fees are for creation and not for exclusive use.

PAYMENT TERMS

Payment is required at the time an order is placed online. Payments are processed through our secure portal. Customers have the option of paying directly only with their Visa, MasterCard, AMEX, Diners Club, Discover, G Pay, Apple Pay, and Shop Pay.

SHIPPING

Hamilton’s provides a door to door DUTY FREE delivery service to all our Canadian and USA customers. Customers are responsible for all shipping charges. Charges are determined by weight, size, destination and level of delivery service.

Hamilton's is not responsible for any International Taxes related to shipping for orders to Europe. 

DUTY INVOICE

All of Hamilton’s products fall under NAFTA as they are all produced in North America. Our customers are not expected to bear any duties on their orders. Hamilton's is pleased to cover these costs and initiate a Duty Drawback process with UPS. In order to do so we request timely notification, within 15 days once you have been notified by UPS along with the scanned copy of all documents in order for us to claim a Duty Drawback.

RETURNS

All Hamilton’s costumes are made-to-order and therefore may not be returned for a refund or full credit. However, Hamilton’s backs all the fine quality garments that we sell. Claims of order discrepancies must be identified within 5 business days of receipt of goods via email. Claims of defective merchandise must be identified within 14 calendar days of receipt of goods via email and must include a Recital Exchange Form and photo/s showing the defect. The garment must be returned to Hamilton’s within 14 additional calendar days for further inspection and resolution and only defective merchandise will be approved for replacement. Defects shall not include the following: normal "wear and tear", washed garments, print color discrepancies and garments with white/lighter show through at seams, pressure points or upon stretching as this is standard since sublimation involves printing on white fabric.

All returned or unwanted merchandise will result in a 50% store credit only.

Any item that does not meet our quality standards, will be exchanged at no additional cost. 

GUARANTEE SIZE EXCHANGE

Should you have any difficulty with the sizes, we are happy to make size exchanges right away.  PLEASE CONTACT CUSTOMER SERVICE FOR AN RA NUMBER BEFORE PROCEEDING.  You would need to place a new order for the items you need and put the code "SWAP" in the class name field on our website so that we can expedite the process.   You would then need to return the costumes to us and we will issue a credit. There is a 10% restocking fee for all size exchange orders.  Please ensure the garment is unworn, with tags still on and enclose the hanger the garment arrived on, which has our quality control inspection sticker attached.   All exchanges must be made within 14 days of delivery receipt.   In an effort to provide exceptional customer service, Hamilton’s offers a low 10% restocking fee for all size exchanges.    Please be sure to let customer service know when you need to receive the size exchange by, and we will try and expedite the order to the best of our ability. Please keep in mind that additional shipping charges will apply to all size exchange orders. I hope this information helps, and please be sure to let us know if you have any questions. 

CHRISTMAS HOLIDAY ORDERS

a.) Due to high volumes during this peak season, the Christmas Holiday guarantee date for delivery by December 24th is NOVEMBER 1st. There will be no exceptions!

b.) In the hope of satisfying all our customers, we will continue to produce as many orders as possible that we receive after NOVEMBER 1st and we will notify all customers as to who will and won't be receiving their order by December 24th. Subsequently, we will not be able to respond to emails asking for a status update of pending orders.

RIGHTS TO PROMOTION

Unless specified on the Purchase Order or in writing, Hamilton’s reserves the right to use any testimonials and items or pictures of items we produce, in our social media, website, marketing and promotional materials.

FIT GUARANTEE

Step 1 – Have your dancer wear a leotard to ensure the most accurate measurements

Step 2 – Have your dancer stand straight and tall

Step 3 – Always measure as close to the body as you can

Step 4 – Girth is the most important measurement however all measurements need to take into account to get the best fit.

Bust - Measure around the fullest part of the chest

Waist - Measure around the narrowest point of the waist

Hip - Measure around the fullest part of the hip

Inseam - Measure down the inside of the leg from the crotch to the ankle bone

Girth - Place a tape measure at the centre of the right shoulder, run through the crotch and back to the right shoulder loosely. The girth is the most important measurement. When in doubt, let the girth measurement determine size.

Still not comfortable measuring? No worries! Please send us the following photos and we will help with the sizing for you. Full Body, Torso, Side and Back. You can also use our friendly sizing tool online.